Service Agreement

Effective Date: 06/09/2026
Business Name: TableTurn Marketing

This Client Service Agreement (“Agreement”) is entered into by and between TableTurn Marketing (“Company,” “we,” “our,” or “us”) and the client purchasing services (“Client,” “you,” or “your”). By purchasing a service, signing this Agreement, checking the required agreement box at checkout, or otherwise accepting services from TableTurn Marketing, you agree to be bound by this Agreement.

1. Services

TableTurn Marketing provides restaurant consulting, guest experience audits, operational observations, restaurant marketing support, and related advisory services. The specific services purchased by the Client will be those selected at checkout, listed on an invoice, described in a proposal, or otherwise confirmed in writing by TableTurn Marketing.

2. Scope of Services

Services may include, depending on the package selected:

  • Guest experience visits or audits;

  • Operational observations and service evaluations;

  • Written findings, recommendations, and strategic feedback;

  • Restaurant marketing review or support;

  • Follow-up discussion related to purchased services.

The scope of services is limited to the package purchased and does not include services not expressly listed in the selected package, proposal, or written confirmation.

3. Fees and Payment

Client agrees to pay all package fees, service fees, and any applicable or approved service-related charges associated with the selected service.

Unless otherwise agreed in writing:

  • Payment is due in full at the time of booking or purchase;

  • No work is required to begin until payment has been received;

  • All payments are non-refundable except as expressly stated in this Agreement or otherwise required by law.

TableTurn Marketing reserves the right to pause, decline, or withhold services or deliverables if payment is incomplete, disputed, reversed, or otherwise not successfully processed.

4. Scheduling and Client Cooperation

Client agrees to provide timely and accurate information reasonably necessary for TableTurn Marketing to perform the services, including restaurant details, contact information, scheduling preferences, and other relevant business information.

Client also agrees to cooperate in scheduling, communication, and follow-up as reasonably necessary to complete the purchased services.

TableTurn Marketing is not responsible for delays caused by Client’s failure to provide required information, respond to communications, or otherwise cooperate in the service process.

5. Rescheduling and Cancellation

Because services are scheduled in advance and may require planning, travel, or reserved time, the following terms apply unless otherwise stated in writing:

  • If Client needs to reschedule a booked service, Client must provide reasonable advance notice.

  • TableTurn Marketing will make reasonable efforts to accommodate one reschedule request when possible.

  • If Client cancels after work has begun, after scheduling has been finalized, or after a visit has been completed, fees already paid may be non-refundable.

  • If TableTurn Marketing must reschedule due to illness, emergency, safety concerns, or other reasonable circumstances, we will work with Client to reschedule the service within a reasonable time.

If you want a firmer policy, you can replace this section with a fixed notice window such as 48 or 72 hours.

6. Deliverables and Timing

Any report, summary, recommendations, feedback, or follow-up deliverable will be provided within a reasonable time after the service is completed, subject to the scope of work purchased, the complexity of findings, and timely cooperation from the Client.

Estimated delivery timelines, if provided, are good-faith estimates and not guaranteed deadlines unless expressly stated in writing.

7. Client Responsibility for Decisions and Implementation

TableTurn Marketing provides observations, recommendations, and strategic feedback based on professional experience and the information available during the service process. Client remains solely responsible for all business decisions, implementation choices, staffing decisions, pricing decisions, customer service changes, training changes, compliance decisions, vendor decisions, and operational changes made before, during, or after the services.

Client understands and agrees that TableTurn Marketing does not manage the Client’s business and is not responsible for the Client’s implementation of recommendations or the results of implementation.

8. No Guarantee of Results

TableTurn Marketing does not guarantee any particular business outcome, financial result, increase in revenue, improvement in online reviews, customer retention, operational improvement, staffing outcome, or other performance result. Recommendations and observations are based on professional judgment and limited observations, and results depend on many factors outside TableTurn Marketing’s control, including management decisions, staffing, competition, pricing, guest behavior, market conditions, and business execution.

9. Confidentiality

TableTurn Marketing will use reasonable care in handling non-public business information shared by the Client in connection with services. Client agrees that TableTurn Marketing may retain general know-how, skills, ideas, and experience developed through the course of providing services, so long as confidential business information identifying the Client is not publicly disclosed without permission, unless required by law.

Client agrees not to share or distribute proprietary TableTurn Marketing materials, reports, or deliverables beyond internal business use without prior written permission, unless otherwise agreed in writing.

10. Intellectual Property and Deliverables

All methods, templates, forms, frameworks, processes, written materials, branding, and pre-existing TableTurn Marketing content remain the property of TableTurn Marketing. Upon full payment, Client receives a limited, non-transferable license to use final deliverables provided specifically for Client’s internal business purposes only.

Client may not reproduce, sell, publish, distribute, license, or commercially exploit TableTurn Marketing materials, reports, or deliverables outside Client’s own business use without prior written permission.

11. Independent Contractor Relationship

TableTurn Marketing is an independent contractor and not an employee, partner, joint venturer, agent, or legal representative of Client. Nothing in this Agreement creates a partnership, employment relationship, franchise relationship, or agency relationship between the parties.

12. Limitation of Liability

To the fullest extent permitted by law, TableTurn Marketing shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to the services, recommendations, reports, observations, deliverables, or this Agreement, including but not limited to lost profits, lost revenue, loss of goodwill, reputational harm, customer loss, staffing disruption, business interruption, or lost business opportunities.

TableTurn Marketing’s total liability arising out of or relating to the services or this Agreement shall not exceed the amount actually paid by Client to TableTurn Marketing for the specific service giving rise to the claim.

13. Indemnification

Client agrees to indemnify, defend, and hold harmless TableTurn Marketing and its owner, contractors, agents, and representatives from and against claims, liabilities, losses, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to Client’s business operations, Client’s implementation of recommendations, Client’s misuse of deliverables, Client’s violation of law, or Client’s breach of this Agreement.

14. Force Majeure

TableTurn Marketing shall not be liable for delay or failure to perform services due to circumstances beyond its reasonable control, including illness, emergency, weather events, travel disruptions, government action, internet or platform outages, labor disruptions, natural disasters, or other force majeure events.

15. Governing Law and Venue

This Agreement shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any dispute arising out of or relating to this Agreement shall be brought in the appropriate state or federal court located in North Carolina, and the parties consent to that jurisdiction and venue.

16. Entire Agreement

This Agreement, together with any accepted proposal, invoice, package description, or written addendum expressly incorporated into the service relationship, constitutes the entire agreement between the parties regarding the services and supersedes prior discussions or understandings related to those services.

17. Modifications

No modification of this Agreement shall be binding unless in writing or clearly reflected in an updated invoice, proposal, booking confirmation, or other written communication issued by TableTurn Marketing and accepted by Client.

18. Electronic Acceptance

Client agrees that checking an agreement box, completing a purchase, replying affirmatively by email, electronically signing, or otherwise accepting services electronically constitutes acceptance of this Agreement and has the same force and effect as a handwritten signature.

19. Contact

Questions regarding this Service Agreement may be directed to:

TableTurn Marketing
info@tableturnmarketing.com